Shipping Policy

Thank you for visiting and shopping at JOYSONG. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Information

After you have successfully placed your order with www.Joysong.com. Your order will be confirmed within 48 hours, and you will receive an email with information regarding the details of your order. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Some Notes

Due to the size and weight of the rowing machine, there is a shipping fee.
Joysong provides fast and efficient delivery services for global customers.

Note: Shipping restrictions may apply to certain products or countries and regions due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types (such as military addresses (APO/FPO) and some islands) that some carriers cannot deliver to.

Due to logistical reasons, we are temporarily not providing order services to the following countries and regions:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe,Some regions in the United States(including Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, and military bases like APO, FPO, and DPO).

Processing & Delivery Time

Order Processing Time
In addition to force majeure, the current processing time for all orders takes 2-4 working days. If your product does not meet the conditions for delivery within 3-5 working days, you will see our notice for the delivery time on the product page before purchase.

Shipping Time

From 7 to 12 business days, depending on the product you purchased and your location, we will ship the goods to you. (From the date of shipping, pre-sale items excluded).

Shipping Time During Crowdfunding

The information published on the project page shall prevail.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 2-3 days. Please check shipment status via https://www.17track.net/

Customs, Duties and Taxes

JOYSONG is not responsible for any customs duties or taxes that may be incurred on your order. Tax policies vary by country, and whether additional taxes will be levied when the package arrives in the destination country depends on the local tax laws. Any costs incurred during or after shipping are the responsibility of the customer.

We have warehouses in the United States, Europe, and Canada, and shipments from these warehouses generally do not incur additional duties. Therefore, if you are in the EU/UK or North America, you do not need to worry about extra taxes.

For other countries and regions where we ship directly, customs duties may apply. If you have any questions, please feel free to contact us at support@joysong.com.

Cancel or Change An Order

If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay.

Unfortunately,we are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. However, we will always try, and if we’re unable to do so you can through our Returns process.

Notes: If the customer provides the wrong address or fails to promptly retrieve the package, resulting in the loss or irretrievability of the package, the customer shall bear the loss. Joysong will not replace the order or issue a refund.

For detailed return and refund policy, please see Return Policy.

If the parcel was delivered by courier but you didn't get it.

Please firstly reach out to the respective logistics company for verification. Please note that Joysong cannot be held accountable if the address onthe shipping label matches the one provided in your order.While we strive to support any lost delivery claims, it's essential tounderstand our limitations.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.