Advance Pre-order
Benefits We Give to Early Backers
Get your exclusive pre-launch discount, thank you for your support. To help us better improve our projects.
How to Complete the Purchase with Deposit
How Does the Deposit Work
FAQs
These are the most commonly asked questions about this pre-order event.
Q1: Why should I place a deposit before the campaign goes live?
By making a deposit, you can save an additional $50 off any reward you choose. This is a token of appreciation for our early backers and it also helps us better plan future shipping schedules, thereby improving delivery efficiency.
Q2: What rewards does the discount apply to?
It applies to all rewards during the JOYSONG crowdfunding period, including Super Early Bird, Early Bird, and Kickstarter Special Price.
Q3: What are the steps for placing deposit and redeeming the discount?
- Step 1: Make a $1 deposit to secure your reservation on this page. Please ensure that the email and name used to place the deposit match the email and name on your Kickstarter account.
- Step 2: Please visit the JOYSONG Kickstarter campaign and select your reward. Our campaign will officially launch in July. Each reservation holder will receive an exclusive email guiding you through the purchase process.
- Step 3: Receive a $50 refund. After the campaign concludes, we will verify the reservation emails and Kickstarter order emails. The $50 deposit will be refunded once you receive the product.
Please note that refunds may take up to 30 days to process due to regulations and potential high order volumes. Join our JOYSONG Rower Club group to stay updated with the latest news.
Q4: How can I receive the $50 refund for my reservation?
We will arrange the refund on Kickstarter within two weeks after you receive the product. If some users do not receive the refund, we will process it through PayPal or other payment methods.
Q5: Do the information I used for the reservation need to be the same as the information used for the Kickstarter?
Please ensure that the email and name you used for reservation match those on your Kickstarter order.
Q6: How many deposit orders can I make?
Please make the deposits based on how many units you would like to purchase. However, please note that each deposit is valid for one JOYSONG Cube Rower only. If you wish to purchase two or more Cube Rowers, you will need to make multiple deposits accordingly. For purchase exceeding two Cube Rowers, kindly reach out to us at support@joysong.com for assistance.
Q7: If I've already purchased the deposit but experienced a change of heart, how can I refund the deposit?
If you no longer wish to purchase the product, you can request a refund of the $1 deposit. Simply send an email from the email address used for your pre-order to support@joysong.com stating your request, and we will process your refund within 14 business days.
Q8: If I have any other questions, how can I contact you?
If you have any questions, please feel free to contact our customer service at support@joysong.com. We will respond to you as soon as possible within 36 hours (Monday to Friday).